Frequently Asked Questions
· What are your normal turnaround times?
Offset Printing: 3-7 Business Days
Standard turnaround for offset printing(true ink on paper) is 3-7 business days. We are able to expedite jobs with a 24-48 hour rush for an additional $85. Our offset turnaround is an estimate and not a guarantee. While we make every intention to turn around our offset on time, outside conditions such as humidity, weather, acts of god, and equipment malfunction may delay jobs. In the event we do not ship a job which you paid a RUSH fee, we will refund your rush fee and give you a 20% credit off of a future order.
Turnaround times do not include: design time, and additional services such as Die-Cutting, Folding, Scoring, or other finishing post press processes. Turnaround time is counted by business days. If you have a special need or request, please contact us at 614-833-1571 Monday-Saturday 10am-11pm
Digital Printing: 2-5 Days
Digital Printing is 2-5 Day Turnaround This does not include custom paper orders, or post press finishing. With our digital services we are able to provide 24 hour and same day print and ship rush services for an additional fee.
· What is the minimum order?
With our digital printing services the minimum order is 1 card. Our offset printing minimum is 1250 pieces.
· Do prices include full color?
We are a full color print shop. We do not offer 1 color or spot color jobs. Every job we print is full color. With our digital press you can receive a discount for printing only 1 sided, however we run all offset jobs 4/4(Full Color Both Sides).
· Can you print PMS colors?
We can print pantone/PMS/Spot Colors for an additional $200. There is no charge for Ink/Setup/Plates.
Our Xerox digital press is unable to print PMS colors, although there is a close conversion using it's CREO rip.
· Should I put a border on my art?
With ALL designed material we recommend you leave ¼” (0.25) from all surrounding edges of your printed piece. If you leave less than ¼” (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some “draw” or “slippage” occurs in that cutting process. This is a print industry standard.
· What is a bleed? How much should I have?
A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. For example, if you have a 4x6 - you should design your piece as 4x6, but have your background go .125" on all sides. The piece you submit to us should be 4.25"x6.25"
WE REQUIRE BLEEDS ON BUSINESS CARDS on ALL JOBS. No Exceptions or you risk your job being miscut.
Although our cutting staff is extremely precise, we can not guarantee any print job cuts with out the added bleed.
There are no exceptions!
Also, please keep your text at least 1/4" away from the edge of the piece unless it is an eighth page or smaller. This way your text is in a "safe" area. If you have any questions regarding this policy you may call us, or use our design templates located on our website.
· What should my files resolution be?
All file formats must have bit map resolutions of 300dpi/ppi and embedded or outlined fonts. We accept the following file formats: .TIF, .JPG, .PDF, .EPS and .PSD. At the time, we do not accept quark files, Pagemaker, Corel Draw, or any similar software. However, these formats can be easily converted into an industry standard format with a few easy steps! If you are unsure about your file format, give us a call and we will help!
· What type of files do you accept?
Adobe Photoshop (.psd) - FLATTENED
Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves
Adobe InDesign (.indd) Exported as a PDF
Adobe PageMaker (.pmd) Exported as a PDF
QuarkXpress (.qxd) Exported as a EPS or PDF
We also accept the standard industry formats:
.eps .pdf .tif .jpeg
· Can I resize my 72dpi artwork to 300dpi?
Unfortunetly, you can not increase your resolution for a design that has been created low resolution. The output will be blurry or grainy, and at times, unreadable.
The only solution to this is to redesign your piece at the correct resolution. If you have any questions, call us today and someone from our Art department will help explain in detail.
